Terms and Conditions

Welcome and thank you for your interest in our products.

The terms and conditions provide herein sets out the terms and conditions relating to the use of our website at https://freeyond.com.my/ (“Site”) where we sell our mobile devices through our Site (“Online Store”) and any other products available for sale through our Site (“Products”) to you. These terms do not cover the sale of our products by third parties to you.

  1. Introduction 
  • In these Terms, all references to “we”, “us” and “our” shall mean Fast Technology Sdn Bhd (Registration No. 202301004570 (1498489-K)).
  • These Terms apply to all orders placed with us for the sale of our Products.
  • We reserve the right to modify these Terms at any time without notice. The most current version of these Terms will be available on our website.
  • These Terms shall be governed by and construed in accordance with the laws of Malaysia and each party irrevocably submits to the exclusive jurisdiction of the courts of Malaysia in respect of any dispute arising out of these terms and/or any contract for the purchase of Products through the Online Store.
  1. Products

All images or photographs of the Products available in our Site are for illustration purpose only and the actual products available for purchase in Malaysia may differ from the images. Whilst the types and specifications are set out in the Site, we use reasonable endeavours to ensure the prices, colours, sizes and details of Products are displayed accurately, error may occur. We do not guarantee that the way in which your computer/device displays the colours or details of the Products accurately reflects the Products for sale in the Online Store. Therefore, the actual Products that you received may vary slightly from those advertised.

  1. Orders and Acceptance
  • Your submission of the orders in our Site constitutes an offer to buy the Products based on the Terms. Your purchase orders are deemed successful in the event you have received an email from us confirming your order (“Purchase Order”). Please contact us in the event you do not receive an email confirmation from us after you have made your Purchase Order.
  • Please check the details and the specifications of the Products before submitting your Purchase Order with us.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of Products, our failure to obtain authorisation to complete your payment of Purchase Order, errors in pricing or product descriptions, or suspected fraud.
  • All our Products are subject to availability and only for sale within Malaysia. If, for any reason whatsoever, any or all of the Products you have ordered are or become unavailable or there has been an error in the pricing on the Site or the Online Store, we endeavour to notify you as soon as practicable. If you have already paid for the Products, we will either notify you the revised delivery date or refund you the amount paid.
  • By placing an order with us, you represent and warrant that you are authorized to make the purchase and that all information provided by you is accurate and complete.
  1. Pricing and Payment 
  • Prices for the Products will be the prices as shown in our Online Store, excluding the applicable sales and services tax chargeable and delivery charges. Whilst we endeavour to ensure the prices are quoted accurately in our Online Store from time to time, but there may be technical errors or omissions.
  • In the event the actual price of the Product is lower than the prices we have charged you, we endeavour to refund the difference to you as soon as practicable. In the event the actual price of the Product is higher than the prices we have charged you, you agree that we shall have the right to reject your Purchase Order or notify you to top up accordingly.
  • Prices quoted will be subject to change without notice and are exclusive of any applicable taxes or shipping charges.
  • Payment is due in full at the time of purchase and can be made by credit card, bank transfer, or other approved payment methods available at our Site.
  • We reserve the right to limit the quantity of Products that can be purchased per order or per customer.
  1. Delivery
  • All orders for delivery outside Malaysia will not be accepted. Your delivery address must be located within Malaysia, with the following exclusion: P.O.Box Address. We will contact you should your delivery address fall under the non-delivery areas and we reserve the rights to cancel your Purchase Order in the event you are unable to provide an alternate delivery address.
  • We will make reasonable efforts to deliver Products to you within the estimated delivery time provided at the time of purchase. However, we shall not be liable for any delay or failure to deliver due to causes beyond our control.
  • Risk and title to the Products shall pass to you upon the delivery to the address provided by you in the Purchase Order, subject to full payment of all amounts due.
  • Third party courier service may be used to deliver the Products to you. We shall not be liable for any delivery failure or delays by our third party courier service.
  • You are responsible for providing accurate and complete delivery information. We shall not be liable for any delay or failure to deliver due to inaccurate or incomplete delivery information provided by you.
  1. Warranty
  • Products are sold “as is” and without any warranty, express or implied, except as provided in the manufacturer’s warranty.
  • Any claims for damaged or defective Products must be made within seven (7) days of receipt of the Products to our designated service centres at here.
  • We shall not be liable for any indirect, special, or consequential damages arising from the use or inability to use the Products, including but not limited to lost profits or data.
  • By accessing and using the Site/Online Store, you expressly acknowledge that you have relied on your own skill and judgment to evaluate the Site and Products and that you are satisfied with the Products.
  • Without limiting the foregoing, and to the extent permitted by law, all express and implied representations, conditions, warranties, guarantees or other provisions that are not contained in these Terms (whether based in legislation, the common law or otherwise) are excluded, including any representations, conditions, warranties or guarantees as to acceptable quality, fitness for purpose or timeliness.
  1. Returns and Refunds
  • All sales are final, except as provided in these Terms or as required by applicable law.
  • You may request to cancel or Purchase Order within one (1) day from the date that an email confirmation confirming your Purchase Order is sent to you, provided we have not processed your Purchase Order.
  • If you receive an incorrect (means not being the model or specification of the Products you have ordered), damaged (means Products found to be damaged upon receipt) or defective (means Products with technical defect) Products, please contact us within one (1) day of receipt of the Product to initiate a return and refund with the provision of proof of purchase.
  • In order to be eligible for refund, you must possess proof of purchase and Products must be returned in their original packaging and in unused condition to be eligible for a refund.
  • Refund will be made through the same mode of payment used during your purchase.
  • We reserve the right to determine if the Products are eligible for refund or return and our decision shall be final and binding.
  1. Links to Third-Party Websites

The Site may contain links to third-party websites or resources. We are not responsible for the content, products, or services on or available from those websites or resources, and we do not endorse them. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by or in connection with your use of or reliance on any content, products, or services available on or through any third-party website or resource.

  1. Intellectual Property
  • All intellectual property rights in and to the Products and any associated materials or content, including but not limited to trademarks, copyrights, and patents, are owned by the respective owners.
  • You may not use, reproduce, distribute, or modify any of the Products or associated materials or content without our prior written consent.
  1. Limitation of Liability
  • Our liability to you for any damages arising from or related to the Products or these Terms shall be limited to the amount paid by you for the Products.
  • We shall not be liable for any indirect, special, or consequential damages arising from the use or inability to use the Products, including but not limited to lost profits or data.
  • You hereby agree that we shall not be responsible for unauthorised access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through this Site.
  • You hereby agree that we are not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. The User specifically agrees that we are not responsible for any content sent using the communication services and/or included in this Site by any third party
  • The limitations of liability set forth in this section shall apply regardless of the form of action, whether in contract, tort, or otherwise.
  1. Use of Personal Data

Any of your personal information that we may collect from you on the Site, whether on online forms or as part of the ordering process, will be dealt with in accordance with our privacy policy available at here.

  1. Complaint

We place great value on our customers’ satisfaction and take complaints seriously. We aim to respond to your complaints within seven (7) business days. All complaints should be addressed to our Customer Service at our email at [email protected].

  1. Binding Effect

This Contract shall be binding upon us and our respective successors and permitted assignees and/or your heirs. You shall not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  1. Force Majeure Event

We will not, in any way, be responsible nor liable for any failure or delay in the performance of our obligations under this Contract if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, riot, strikes, lockouts, acts of terrorism, epidemics, pandemics, governmental actions, fire, flood, failure of public or private telecommunications network or impossibility of the use of public or private transport or other natural disasters (“Force Majeure Event”). In the event of a Force Majeure Event, we will notify you as soon as possible and our obligations under this Contract will be suspended and the time for performance of our obligations will also be extended during the continuance of such event. We reserve the right to defer the date of delivery of the Products or to cancel the delivery of the Products in the case of any Force Majeure Event which prevents or hinders the delivery of the Products.

  1. Variation of Terms

We shall have the absolute right to revise and amend the Terms from time to time by updating the Terms on the Site and without notice to you.

However, you will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you too), or if we notify you of the change to those policies or these Terms before we send you the Purchase Order (in which case we have the right to assume that you have accepted the change to these Terms, unless you notify us to the contrary within seven (7) working days of receipt by you of the Products).

  1. Entire Contract

This Contract constitutes the entire agreement between us and supersedes all prior or contemporaneous agreements or understandings, whether written or oral, relating to the subject matter hereof. You further agree that no oral agreement or verbal commitment made by anyone including our employees shall be valid and binding.

These terms are updated as at 24 March 2023.